Balhousie reassures relatives on staff’s use of mobile devices
March 4, 2020
Scottish care provider Balhousie Care Group is using stickers and posters to assure visitors that staff are not spending time on their mobile phones while at work, but are in fact using mobile monitoring devices.]
When Balhousie Care launched mobile monitoring devices in its homes, the electronic storage of care interactions and planning was an immediate boon to both staff and residents. It also meant operations managers could harness residents’ information remotely and more easily.
“The only downside was the devices themselves, which look like mobile phones,” said Balhousie chief executive Jill Kerr.
“We were getting comments from some visitors to our homes, that staff looked like they were on their phones. The misconception was that they were taking a break to text or catch up with social media, which couldn’t be further from the truth. In fact our homes have strict no-mobile policies while staff are working. What visitors were seeing was our care staff inputting valuable information about how our residents are feeling and acting, what they’ve eaten, whether they’ve had their medication. The mobile monitoring devices are great for the on-the-go nature of the job, it’s just that if you’re not a member of staff, you might not understand what they are.”
Balhousie launched the information stickers and posters in late February at its Clement Park care home in Dundee. They will be displayed at Balhousie’s other homes in March.