Ombudsman issues guidance to councils and care providers
Don’t let complaints get you down
CMA begins proceedings against Barchester over administration fees
CQC’s new draft Registering the Right Support guidance – A missed opportunity for clarity and yet another consultation blunder?
Ombudsman reminds councils about care home top-up fees
CQC pulls inspection reports after discovery of duplicate phrasing
Providers can learn from complaints
Providers to work with Trading Standards as new consumer law rules begin to bite
App lets providers check on care homes
Number of care homes penalised by the Care Quality Commission hits five-year low