Other Upcoming Events

UK Dementia Congress 2018

06 Nov 2018

HILTON BRIGHTON METROPOLE

Caring Times Christmas Lunch

13 Dec 2018

The Dorchester park lane, London

Caring Talks

01 Mar 2018

Savills HQ, Marylebone, London

10th Scottish Caring & Dementia Congress

19 Apr 2018

Murrayfield Stadium in Edinburgh

Best Practice in the Care Home Sector

20 Jun 2018

MAC arts complex and theatre in Birmingham

Young Dementia Annual Conference

20 Sep 2018

The Studio, Birmingham

Annual Care Conference for Wales

04 Oct 2018

Cardiff City Stadium

Guides launched to help providers deal with complaints

Councils and care providers are being encouraged to adopt a new statement which sets out best practice in receiving and dealing with comments, complaints and feedback about their services.]

Launched this week by the Local Government and Social Care Ombudsman and Healthwatch England, the ‘single complaints statement’ has been drafted to help adult social care providers set out what service users, their families and representatives can expect when making a complaint.

Alongside the complaints statement, a second document has been launched, aimed at service users to help them better understand the complaints process. An accessible ‘EasyRead’ version is also available.

Local Government and Social Care Ombudsman Michael King said he wanted to encourage all service providers – whether independent or council run – to adopt the single complaints statements into their own complaints policies, and highlight them in any information they give to service users, their families and representatives.

“We know the complaints system can be a real labyrinth for people to navigate, but we also know many councils and care providers have excellent procedures which help guide people through the system, and signpost them to us at the end,” said Mr King.

“Our investigations have shown the best councils and care providers have open and reflective complaints procedures, with a learning attitude at the heart of them. These new complaints statements should be a useful tool for all providers and their complaints systems.”

Both documents can be downloaded from the Ombudsman’s website at https://www.lgo.org.uk/adult-social-care/adult-social-care-resources

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