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09 Dec 2021

The Dorchester Hotel, Park Lane, London

How not to give as good as you get

It is difficult not to take it personally when someone shouts or talks rudely to you, even if you know you should stay calm. Jane Maxim and Karen Bryan look at the possible reasons for verbal abuse, and the practical steps all staff can take.
Author/s: Jane Maxim, Karen Bryan
Vol: 2, Issue: 1, pp23-25

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