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UK Dementia Congress 2019

05 Nov 2019

Doncaster Racecourse

Caring Talks 2019

14 Mar 2019

Savills HQ, London

People, people, people

I believe that our lives are made more precious by the good people we encounter during it. Whether this is in our personal or professional lives one of the things that stands out for me is the brightness that shines from someone who cares about what they do and the people around them.

When recruiting people to work in social care, one of the most important lessons I was taught early on in my management career by a mentor and someone who I now regard as a close friend is to look beyond a person’s capability to do a job and try to understand their motivations for wanting to do it.

It’s this that makes them stand out and this that will enable them to support people to live better lives.

The approach worked and is something I have practised ever since; I don’t believe that traditional interviews are the best way to get an understanding of how someone will work – spending time scoring people based up their answer to specific questions. Instead, I prefer to have quite an open conversation with people asking for their opinion on experiences we have had in social care and trying to understand how they might approach a situation that we may have seen. It is this that helps me know if they are not only capable of doing the job, but capable of caring about doing it the right way.

I have been in the privileged position of recruiting many people in my social care career so far, people doing all different roles. From working in kitchens or the hospitality teams to people managing care homes and everything in between.

Plato once said that “good people don’t need laws to tell them how to act responsibly” and in social care, I believe that good people, with or without experience don’t need me to explain what is right or wrong. They already know because they feel it inside. This is a skill that no amount of training or experience can ever give; it is something in people that is either there, or not.

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