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Whorlton Hall exposé – specialist provider advocates real-time regulation

May 29, 2019

Paul de Savary, managing director of specialist care provider Home From Home Care, has written to Caring Times saying the Care Quality Commission needs to embrace IT-driven care models if it is to curtail further malpractice as portrayed by the recent Panorama exposé of abuse at Whorlton Hall.

“Whilst no words can adequately describe the perpetrators of the systemic abuse at Whorlton Hall, the true villain of the piece is failed regulation,” Mr de Savary told Caring Times.

“Abuse starts with the smallest issue not being spotted or acted on immediately, as over time it becomes systemic and cultural.

“CQC must re-vision itself to become inquisitive about organisations like Home From Home Care (HFHC), whose lifeblood is now real time data and with it, real time transparency. As a provider, you can’t “unknow” what you now know – you must act as the micro evidence/data is undeniable. This real time awareness then drives fundamental operational change and need for new models of care.”

Mr de Savary said new models of care enabled by IT make the prescriptive environmental configurations of CQC’s own care model, Registering the Right Support (RRS), irrelevant. He said RRS was both superficial and a blocker to new models as it propagated a failed status quo.

“Abuse, in its many guises, can just as easily happen in a single or large bedded registered service or indeed, in supported living,” said Mr de Savary.

“CQC needs to factor the practical operational realities of social care as an antidote to hospitals for the most complex, and the potential of real time data and transparency to drive real time solutions by IT enabled management. It then needs to look at how this can translate into real time regulation.

“Under Ian Trenholm’s new leadership, CQC is finally reviewing its misguided RRS care model. This review must put at the forefront organisations like HFHC who are pioneering ground-breaking use of IT to disrupt existing failed operational methodologies with their unfactored risks.

“Otherwise this will be a false dawn as for certain, the next Whorlton Halls are already out there.”

Paul de Savary

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